How to opt out of T-Mobile’s price hike for unlimited plans

If you are on one of T-Mobile’s older unlimited plans, you have an important decision to make. Next month, T-Mobile will begin automatically migrating customers who are still on the carrier’s One, Simple Choice, Magenta, and Magenta 55 Plus plans to the latest unlimited plans. CNET reports that T-Mobile will start sending out notices on October 17 to alert impacted customers that their plans will change and their monthly bills will increase in November.

Tech. Entertainment. Science. Your inbox.

Sign up for the most interesting tech & entertainment news out there.

By signing up, I agree to the Terms of Use and have reviewed the Privacy Notice.

T-Mobile told CNET “there will be an increase of approximately $10 per line with the migration.” The carrier also noted that customers who sign up for AutoPay can save up to $5 per line on up to 8 lines per account, but they’ll still be paying more overall.

T-Mobile shared the following statement: “We’re always looking for ways to give our customers more from our services so we’re moving a small number who were on older rate plans to newer plans that will deliver them enhanced features.”

Here’s the good news: You can opt out of the move as well as the resulting price hike by calling T-Mobile. According to CNET, those who want to keep the old plan can call T-Mobile’s Customer Care support line to cancel the move. It’s unclear how long T-Mobile is giving customers to make this call or how long customers will be able to stay on their defunct unlimited plans following the call, but it’s worth a shot if you’re happy with your current plan.

Here’s the number to call to reach T-Mobile customer support: 1-800-937-8997.

If you aren’t interested in calling customer support or don’t mind switching to a newer plan, you can simply wait for the change to occur next month. Here’s what your new unlimited plan will be depending on your current plan (via The Mobile Report):

  • Simple Choice / Select Choice > Magenta or Essentials Select
  • Magenta / ONE Plan > Go5G
  • Magenta 55 > Go5G 55
  • Simple Choice Business > Business Unlimited Advanced

At the very least, you have all the tools you need to make an informed decision now.




Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top