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Salesforce

The iOS 18 feature everyone will use: Generative AI emojis

About a week ago, I joked inside BGR’s Slack that the Slack AI that Salesforce is training with the help of chats should let me come up with generative emojis on the fly to react to conversations. After all, emojis are an integral part of communication. We use them across chat platforms regularly, no matter…

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Education will be key to good AI regulation: A view from the USA

It is a balmy, perfect April day on the streets of Washington DC, although the air already carries the unmistakable fecund scent of the humid East Coast summer that is coming. Inside a downtown convention centre, Salesforce executives on their World Tour whip up a frenzy of whooping, shouting out attendees who have commuted in…

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Executive interview: Salesforce AI head discusses dynamic flowcharts

Salesforce senior vice-president of artificial intelligence (AI) Jayesh Govindarajan leads the company’s AI organisation and is responsible for the family of products the software-as-a-service (SaaS) provider builds and serves to its customers. Govindarajan says Salesforce’s AI customers fall into two broad categories. “There are the customers who desire turnkey AI, which is deeply already integrated…

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CIO interview: Sandy Venugopal, SentinelOne

Prior to joining SentinelOne last year, Sandy Venugopal was one of its customers. She was previously CIO at Uber, and before that, was CIO at LinkedIn. Having worked at two companies that are regarded as industry disruptors in the business-to-consumer space, Venugopal is now working at a tech firm that operates in the business-to-business market,…

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Vote: Who should be the 2023 Most Influential Woman in UK Tech?

The 12th Computer Weekly list of the 50 Most Influential Women in UK Technology is now open for voting, giving readers and opportunity to express who they feel should be given the top spot. Each year, the list of 50 women acts to make role models in the tech sector more visible and accessible in…

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Most influential women in UK tech: The 2023 longlist

Each year when Computer Weekly asks for nominations for its list of the most influential women in UK tech, the number of women considered grows. This year, more than 650 women were put forward for the top 50, Rising Stars and Hall of Fame, showing yet more growth from previous years – in 2017 when…

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How generative AI fuels customer experience programmes

Generative artificial intelligence (AI) has burst into the public consciousness this year, thanks to the launch of ChatGPT in November 2022. In its first six months, it garnered more than 100 million users, while images generated from AI art tool DALL.E were viewed more than 4.2 billion times. Companies are now beginning to figure out…

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European Commission starts investigation into Microsoft Teams bundling

Margrethe Vestager, executive vice-president in charge of competition policy at the European Commission (EC), has said it will start a formal investigation to assess whether Teams and Microsoft 365 bundling is anti-competitive. The investigation follows on from the July 2020 complaint made by Slack Technologies, which alleged that Microsoft illegally tied Teams to its dominant…

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HR software and strategies to combat staff attrition

Low employee engagement costs the global economy $8.8tn per year, the equivalent of 9% of global GDP, according to workplace consulting and research firm Gallup. Part of this huge bill boils down to the fact that at a time of widespread labour and skills shortages, many employees simply choose to move on if they are…

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IT firms ramp up prices to drive post-pandemic revenue

The latest IT spending forecast from analyst Gartner points to a 4.3% increase in worldwide IT spending in 2023 compared with 2022. Gartner’s figures project spending on IT to total $4.7tn this year, driven by the need for CIOs to invest in automation and technologies that improve efficiencies with fewer staff. Discussing the forecast, John-David…

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